RECEIVE IT at https://bellgiftcard.com/. The funds will be loaded on your card within 30 days of your card being registered, pending the validation of the installation of your services.
You will receive a confirmation email once your card has been registered, and a second email when the funds have been loaded to your card.
You will need to have the following information to register your card:
1. Your Bell Order Number.
Your Bell Order Number can be found on your order confirmation email from Bell.
2. Your Bell Prepaid Visa® Card Number.
Your Bell Prepaid Visa® card can be used
anywhere where the Visa® acceptance mark is displayed. Some exceptions may
apply. Please check with the merchant before attempting to make a purchase as
some merchants do not accept prepaid gift cards. If a card is used for a foreign
currency transaction, a fee will be charged to convert the transaction into
Canadian currency. Please refer to the Fees page for further information. The
transaction can be viewed online on the Transaction History page. To view
applicable fees, refer to the Terms and Conditions on your card carrier or on
https://bellgiftcard.com/
Lost or stolen Bell Visa® Prepaid cards
should be reported immediately by calling TruCa$h customer service 24 hours a
day, 7 days a week at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100
(elsewhere). Your card can be replaced if lost, stolen, or damaged, provided it
has been previously registered. Any available balance will be transferred to the
replacement card, less a replacement card fee.
Yes. Bell Prepaid Visa® cards expire on
the last day of the month and year indicated on the front of the card.
When making a purchase, please sign the
receipt as the merchant should compare the signature to the one on the back of
the card when processing the payment.
For merchandise returns, you will need
to deal directly with the merchant as each merchant has its own return policy.
Keep the card and purchase receipts, even after the balance is depleted, as you
may be asked to present them in order to process the return. When the merchant’s
policy is to credit the card used for purchases (rather than provide cash or a
store credit), the available balance on the card will be increased by the amount
of the refund within a few days of the return.
When buying gas with your
Bell Prepaid Visa® Card,
we recommend that you pay the cashier in-store. If you attempt to use your
Bell Visa® Prepaid Card at
the gas pump, the card may not be accepted.
Yes, the Bell Prepaid Visa® card can be used to make purchases at restaurants, salons and other merchants that have gratuity or additional charges. Please note these merchants will hold up to 20% in addition to the price of the goods or services being purchased. It is recommended that you know the card balance beforehand to ensure there are sufficient funds to cover both the transaction and the hold.
Not every merchant accepts Prepaid Visa®
cards but for those that do, the Bell Prepaid Visa® cards can be used for car
rentals, hotels or travel reservations. Upon making your reservation, merchants
may hold funds up to 30 days. During this time, you will not be able to use the
funds on hold until they are released back onto your card. Please make sure you
know the card balance beforehand to ensure there are sufficient funds to cover
both the transaction and the hold.
No, the Bell Prepaid Visa® card cannot be used to make recurring payments.
You can use your Bell Prepaid Visa® card
at any ATM machine that displays the Visa® acceptance mark. Your PIN will be
required to complete the transaction. Please remember to choose the “Chequing”
option to withdraw funds or to make balance inquiries. You can only withdraw
funds up to the amount available on your card less any applicable fees.
Your Bell Prepaid Visa® card has an ATM
daily withdrawal limit of $1,000.00. Please note that you can withdraw funds up
to the amount available on your card less any applicable fees.
To contact TruCa$h customer service,
please email service@trucash.com or call between Monday – Friday (9am - 5pm EST)
at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere). For lost or
stolen cards, customer service is available 24 hours a day, 7 days a week.
To discuss a dispute or declined
transaction, please call TruCa$h customer service between Monday – Friday (9am -
5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere).
To edit your profile, contact TruCa$h customer service by email at service@trucash.com or call between
Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere).
In order to meet bank compliance
regulations, TruCa$h is required to gather additional information on their
customers. TruCa$h maintains all personal data and will not disclose it to any
commercial third party.
No. If you are completing a transaction
which requires TruCa$h to gather your personal information and federal ID, it is
for the sole purpose of complying with banking regulations.
You only need a PIN if you plan to
withdraw funds from an ATM. Otherwise, a PIN is not required.
Visit https://bellgiftcard.com/, log in to
your account and click on the PIN Request page.
To request a PIN, select “Get PIN” from
the drop-down list. Your first PIN request is free. A fee will be charged for
any subsequent PIN requests.
If you would like to change/choose your
PIN, select “Change PIN” drop-down list. You do not need to know your existing
PIN. A fee will be charged for any Change PIN requests.
There are 3 ways to check your balance:
1. Visit https://bellgiftcard.com/ and log in
to your account. Select the Transaction History page. Your cash balance is shown
on the left.
2. Call TruCa$h customer service between
Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or
1-905-212-9100 (elsewhere).
3. Check your balance (cash balance
only) at an ATM that displays the Visa® acceptance mark (your PIN will be
required). Please note that there is a service fee for checking your balance
using an ATM.
To see your transaction history, visit
https://bellgiftcard.com/, log in to your account and click on the Transaction History
page. You can see all transactions on this page, including ATM transactions.
Any errors must be reported to TruCa$h
within 30 days of the transaction date or the transaction is considered correct
and you will not be able to make a claim afterwards. Call TruCa$h customer
service between Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in
Canada/USA) or 1-905-212-9100 (elsewhere) or email service@trucash.com.
To view a list of applicable fees, refer to the Terms and Conditions on your card carrier or at https://bellgiftcard.com/.