1. General FAQ’s:
Yes.  In order for funds to be loaded on your card, please REGISTER YOUR CARD AS SOON AS YOU

RECEIVE IT at https://bellgiftcard.com/. The funds will be loaded on your card within 30 days of your card being registered, pending the validation of the installation of your services.

You will receive a confirmation email once your card has been registered, and a second email when the funds have been loaded to your card.

You will need to have the following information to register your card:

1. Your Bell Order Number.

Your Bell Order Number can be found on your order confirmation email from Bell.

2. Your Bell Prepaid Visa® Card Number.

The Bell Prepaid Visa® card is not a credit card. It is a prepaid, stored value and reloadable payment vehicle. Once funds are deposited on your card, you can make purchases for goods and services at millions of locations worldwide where Visa® is accepted.

Your Bell Prepaid Visa® card can be used anywhere where the Visa® acceptance mark is displayed. Some exceptions may apply. Please check with the merchant before attempting to make a purchase as some merchants do not accept prepaid gift cards. If a card is used for a foreign currency transaction, a fee will be charged to convert the transaction into Canadian currency. Please refer to the Fees page for further information. The transaction can be viewed online on the Transaction History page. To view applicable fees, refer to the Terms and Conditions on your card carrier or on https://bellgiftcard.com/

Lost or stolen Bell Visa® Prepaid cards should be reported immediately by calling TruCa$h customer service 24 hours a day, 7 days a week at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere). Your card can be replaced if lost, stolen, or damaged, provided it has been previously registered. Any available balance will be transferred to the replacement card, less a replacement card fee.

Yes. Bell Prepaid Visa® cards expire on the last day of the month and year indicated on the front of the card.

When making a purchase, please sign the receipt as the merchant should compare the signature to the one on the back of the card when processing the payment.

To make a split payment with your Bell Prepaid Visa® card, you should let the merchant know in advance that you will be splitting the payment. (Note: some merchants may not allow split payments.) You should then advise the merchant of the amount you would like applied against your card. You should be aware of the balance available on the card in advance of making a payment as merchants do not have the ability to check balances. Balances can be checked online by visiting https://bellgiftcard.com/ or by calling TruCa$h customer service between Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere).

For merchandise returns, you will need to deal directly with the merchant as each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund within a few days of the return.

When buying gas with your Bell Prepaid Visa® Card, we recommend that you pay the cashier in-store. If you attempt to use your Bell Visa® Prepaid Card at the gas pump, the card may not be accepted.

Yes, the Bell Prepaid Visa® card can be used to make purchases at restaurants, salons and other merchants that have gratuity or additional charges. Please note these merchants will hold up to 20% in addition to the price of the goods or services being purchased. It is recommended that you know the card balance beforehand to ensure there are sufficient funds to cover both the transaction and the hold.

Not every merchant accepts Prepaid Visa® cards but for those that do, the Bell Prepaid Visa® cards can be used for car rentals, hotels or travel reservations. Upon making your reservation, merchants may hold funds up to 30 days. During this time, you will not be able to use the funds on hold until they are released back onto your card. Please make sure you know the card balance beforehand to ensure there are sufficient funds to cover both the transaction and the hold.

No, the Bell Prepaid Visa® card cannot be used to make recurring payments.

You can use your Bell Prepaid Visa® card at any ATM machine that displays the Visa® acceptance mark. Your PIN will be required to complete the transaction. Please remember to choose the “Chequing” option to withdraw funds or to make balance inquiries. You can only withdraw funds up to the amount available on your card less any applicable fees.

Your Bell Prepaid Visa® card has an ATM daily withdrawal limit of $1,000.00. Please note that you can withdraw funds up to the amount available on your card less any applicable fees.

2 Contact Us Page FAQ’s

To contact TruCa$h customer service, please email service@trucash.com or call between Monday – Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere). For lost or stolen cards, customer service is available 24 hours a day, 7 days a week.

To discuss a dispute or declined transaction, please call TruCa$h customer service between Monday – Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere).

3 Profile Page FAQ’s:

To edit your profile, contact TruCa$h customer service by email at service@trucash.com or call between Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere).

In order to meet bank compliance regulations, TruCa$h is required to gather additional information on their customers. TruCa$h maintains all personal data and will not disclose it to any commercial third party.

No. If you are completing a transaction which requires TruCa$h to gather your personal information and federal ID, it is for the sole purpose of complying with banking regulations.

4 PIN Request Page FAQ’s:

You only need a PIN if you plan to withdraw funds from an ATM. Otherwise, a PIN is not required.

Visit https://bellgiftcard.com/, log in to your account and click on the PIN Request page.

To request a PIN, select “Get PIN” from the drop-down list. Your first PIN request is free. A fee will be charged for any subsequent PIN requests.

If you would like to change/choose your PIN, select “Change PIN” drop-down list. You do not need to know your existing PIN. A fee will be charged for any Change PIN requests.

5 Card Balance FAQ’s:

There are 3 ways to check your balance:

1. Visit https://bellgiftcard.com/ and log in to your account. Select the Transaction History page. Your cash balance is shown on the left.

2. Call TruCa$h customer service between Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere).

3. Check your balance (cash balance only) at an ATM that displays the Visa® acceptance mark (your PIN will be required). Please note that there is a service fee for checking your balance using an ATM.

6 Transaction History Page FAQ’s:

To see your transaction history, visit https://bellgiftcard.com/, log in to your account and click on the Transaction History page. You can see all transactions on this page, including ATM transactions.

Any errors must be reported to TruCa$h within 30 days of the transaction date or the transaction is considered correct and you will not be able to make a claim afterwards. Call TruCa$h customer service between Monday - Friday (9am - 5pm EST) at 1-800-624-6171 (in Canada/USA) or 1-905-212-9100 (elsewhere) or email service@trucash.com.

7 Fees Page FAQ’s:

To view a list of applicable fees, refer to the Terms and Conditions on your card carrier or at https://bellgiftcard.com/.